Pricing and Terms
All prices and payments are in U.S. Dollar amounts. Payment terms are Net 30 days from receipt of invoice. A 1.5% interest charge will be added to all past due accounts. Prices are subject to change without notice, and all orders are subject to final acceptance by Abbiotec at the prices that are current when orders are placed.
Large or bulk orders may be offered at a savings depending on quantity and frequency of purchase, or according to established agreements between buyers and Abbiotec. Customer can obtain special pricing or sales quotations by contacting the Customer Service or Business Development Departments.
Shipping and Delivery
Abbiotec will generally fulfill orders on the same day they were received, if products are available in stock and there are no operational impediments. Customers will be notified if the company experiences any delays in order shipments or if catalog items are unexpectedly backordered.
Domestic orders for catalog items in stock received Monday through Thursday before 1 pm (PST) will be shipped out the same day for delivery the following day. Orders placed after 1 pm (PST) will ship on the next business day.
International orders for catalog items in stock received before 1 pm (PST) will be shipped out the same day. Orders placed after 1 pm (PST) will ship on the next business day. Please inquire with the Customer Service Dept for shipping time and charges.
Unless otherwise specified, shipping and handling charges are prepaid and added, F.O.B. origin Abbiotec, Escondido, CA. Abbiotec will use the most economical and cost effective shipping service and will add the shipping and handling charges to the order invoice. Purchasers may request the use of a different shipping service with direct billing, in which case Abbiotec will only add the handling charges onto the order invoice.
In cases of incomplete, missing, or damaged shipments, customers must notify Abbiotec as soon as possible, preferably within five business days or less. In the case of damaged shipments, customers should retain all packaging materials and shipping labels so Abbiotec can assist customer in filing a claim with the shipping service, and to obtain possible replacement products.
Returns
Products may not be returned without prior notification and authorization from Abbiotec. Products returned without a return authorization number or reference will not be accepted by the company and will be returned to the sender. To obtain a Return Authorization (RA) number, please contact our Customer Service Dept.
Products sent or billed due to an Abbiotec error may be returned for an exchange, refund, or credit. Products ordered mistakenly by customers and reported to Abbiotec within 10 days may be returned for credit and subject to a 15% restocking fee per item. Return shipping costs are to be paid by the customer. Customers should contact Abbiotec’s Customer Service Dept to obtain information on the correct packaging of return shipment and to obtain an RA number.
Product Warranty
Abbiotec warrants its products to be free of defect in material and workmanship. Products that fail to perform as expected and described in the product manual will be replaced free of charge. Additionally, any products that do not meet with the customer’s satisfaction may also be returned for an exchange, replacement, or credit based on the type of reagent or kit.
Abbiotec products are intended for research use only and are not to be used for any other purposes including, but not limited to, unauthorized commercial purposes, in vitro diagnostic purposes, ex vivo or in vivo therapeutic purposes, investigational use in foods, drugs, devices, or cosmetics of any kind, or for consumption by or use in connection with or administration or application to humans or animals.
Limitation of Liability
The Abbiotec satisfaction guarantee supersedes other warranties or guarantees arising by law or otherwise. Abbiotec does not warrant in addition that products are fit or saleable for a particular purpose. Under no circumstance will Abbiotec be held liable for loss, damage, expense, consequential, or accidental damage arising from the use of products described in the catalog or on the company’s website. This includes damage to property, person, or premises resulting from these products. Abbiotec is liable exclusively and restrictively to replacing proven defective products.